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Agan Traders is committed to customer satisfaction. If you are not satisfied with your purchase for any reason, please return it back to us within 14 days of the purchase date in the original condition.
What is your return policy?
All returns must be made within 14 days of the purchase date in their original condition – unwashed, unworn and with the proper tags attached. We do not accept returns on the washed and used items. Refund would be issued to the original form of payment deducting the original shipping charges on free shipping items. Shipping charges are non-refundable. Returns made after 14 days of the order shipment date will be refunded via an emailed e-merchandise credit. Made to order items cannot be canceled, exchanged or returned.
Where should I mail return packages?
Address your package to:
4262 Entre Ct Unit I
Chantilly, VA 20151
Please include the packing slip or order id no for the refund. Refund can be delayed if you do not include this information. Refunds are processed within 5-7 business days.
How do I exchange?
Please write a note about the required size and color that you would like to exchange with in the packing slip. Mail it back to us and we would ship it for free from our end.
I lost my packing slip - what do I do?
Please provide either the order number or the name of the purchaser and shipping address so that we can locate the original order.